{"id":2921,"date":"2026-04-24T05:59:30","date_gmt":"2026-04-24T05:59:30","guid":{"rendered":"https:\/\/arttao.net\/?page_id=2921"},"modified":"2026-04-24T05:59:30","modified_gmt":"2026-04-24T05:59:30","slug":"6-technical-support","status":"publish","type":"page","link":"https:\/\/arttao.net\/en\/6-%e6%8a%80%e6%9c%af-%e6%94%af%e6%8c%81\/","title":{"rendered":"6. Technical\/Support"},"content":{"rendered":"<p class=\"wp-block-paragraph\">. Technical\/Support<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Why am I automatically logged out after logging in?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please check if your browser has cookies disabled, or try logging in again with a different browser.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>What should I do if I get an error when redirected after logging out?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We suggest clearing your browser cache and trying again; if the error persists, please contact customer service for assistance.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Is there any risk in forgetting to log out of my account?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">It is recommended to log out of public facilities promptly to prevent your account information from being used by others.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>The page displays &quot;Page Not Found&quot;?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please check if the URL is correct, or refresh and try again; if you still cannot access the site, please contact the administrator.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>The system is displaying a &quot;403 Forbidden&quot; error.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This indicates insufficient access permissions, which may be due to an incorrect file path or security plugin restrictions.<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>What to do if the page is lagging or loading slowly?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using the Chrome\/Edge browser, clearing your cache, and ensuring a stable network connection.<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>The button is not responding when clicked?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This may be related to script conflicts or caching. Please refresh the page or try a different browser.<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>How do I update my browser cache?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to force refresh.<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>Which browsers are supported?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using the latest versions of Chrome, Edge, and Safari. IE is no longer supported.<\/p>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li>Can I use my phone to study?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, this site supports mobile access, but some functions are better accessed via computer.<\/p>\n\n\n\n<ol start=\"11\" class=\"wp-block-list\">\n<li>Does the app support this?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Some functions are supported by the official app; simply download it and log in with the same account.<\/p>\n\n\n\n<ol start=\"12\" class=\"wp-block-list\">\n<li>The system is displaying a &quot;network error&quot;?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please check your Wi-Fi or switch to 4G\/5G and then refresh the page.<\/p>\n\n\n\n<ol start=\"13\" class=\"wp-block-list\">\n<li>Why is the course video playing on a black screen?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend switching the resolution or updating your browser\/video decoding plugin.<\/p>\n\n\n\n<ol start=\"14\" class=\"wp-block-list\">\n<li>Why can&#039;t I upload files?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please confirm that the file size and format meet the requirements, and check your network status.<\/p>\n\n\n\n<ol start=\"15\" class=\"wp-block-list\">\n<li>Why can&#039;t I open the uploaded file?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The file may be corrupted or the path may be incorrect. Please upload it again.<\/p>\n\n\n\n<ol start=\"16\" class=\"wp-block-list\">\n<li>The system is displaying a &quot;Permission denied&quot; message?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please check if you are logged in and have the corresponding permissions enabled before trying to access the site.<\/p>\n\n\n\n<ol start=\"17\" class=\"wp-block-list\">\n<li>Why is the button on the left side of the page?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This may conflict with the theme style. Please refresh or contact technical support for adjustment.<\/p>\n\n\n\n<ol start=\"18\" class=\"wp-block-list\">\n<li>Is the text style displaying incorrectly?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Check your browser&#039;s font support, or try switching to the latest version of your browser.<\/p>\n\n\n\n<ol start=\"19\" class=\"wp-block-list\">\n<li>What should I do if the page keeps showing errors?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We suggest you take a screenshot of the error message and submit it through online customer service.<\/p>\n\n\n\n<ol start=\"20\" class=\"wp-block-list\">\n<li>How do I clear my browser cache?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Do this in your browser&#039;s &quot;Settings &gt; Privacy &gt; Clear Cache &amp; Cookies&quot;.<\/p>\n\n\n\n<ol start=\"21\" class=\"wp-block-list\">\n<li>Why is the AIOS security plugin flagging an interception?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This indicates that an abnormal request has been detected. If it is a normal operation, please add it to the whitelist.<\/p>\n\n\n\n<ol start=\"22\" class=\"wp-block-list\">\n<li>Can I log in on different devices simultaneously?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, but it&#039;s recommended to limit it to 2-3 devices at the same time to avoid account irregularities.<\/p>\n\n\n\n<ol start=\"23\" class=\"wp-block-list\">\n<li>Login page failed to load?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Try changing your network or opening incognito mode.<\/p>\n\n\n\n<ol start=\"24\" class=\"wp-block-list\">\n<li>Why can&#039;t I open the course link?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Check if the link is complete, or paste it into a new window to access it.<\/p>\n\n\n\n<ol start=\"25\" class=\"wp-block-list\">\n<li>The system is displaying a &quot;red X error&quot;?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This indicates that code parsing failed. Please refresh and try again or wait for a technical fix.<\/p>\n\n\n\n<ol start=\"26\" class=\"wp-block-list\">\n<li>How do I report technical issues?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You can submit a support ticket or contact online customer service through &quot;Help Center &gt; Technical Support&quot;.<\/p>\n\n\n\n<ol start=\"27\" class=\"wp-block-list\">\n<li>Will system updates affect my studies?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Access may be temporarily unavailable during the update process, generally not exceeding 10 minutes.<\/p>\n\n\n\n<ol start=\"28\" class=\"wp-block-list\">\n<li>How to avoid data loss?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">It is recommended to regularly export your learning records and test reports to your local computer for safekeeping.<\/p>\n\n\n\n<ol start=\"29\" class=\"wp-block-list\">\n<li>Why am I getting the &quot;Secure connection failed&quot; message?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Check if your local time is correct, or switch to another network.<\/p>\n\n\n\n<ol start=\"30\" class=\"wp-block-list\">\n<li>How can I ensure account security?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Use strong passwords and enable two-factor authentication to avoid storing passwords on public devices.<\/p>\n\n\n\n<ol start=\"31\" class=\"wp-block-list\">\n<li>What should I do if my account is locked?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Entering the wrong password multiple times may result in temporary locking. Please wait 30 minutes or contact customer service to unlock.<\/p>\n\n\n\n<ol start=\"32\" class=\"wp-block-list\">\n<li>Why is the button style displaying incorrectly?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">It may be due to a conflict with the cache or theme. Try clearing the cache and then refreshing.<\/p>\n\n\n\n<ol start=\"33\" class=\"wp-block-list\">\n<li>The system is displaying a &quot;timeout error&quot; message?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The network connection is unstable or the server is busy. Please try again later.<\/p>\n\n\n\n<ol start=\"34\" class=\"wp-block-list\">\n<li>How do I switch the interface language?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Select your language preference in &quot;My Account &gt; Settings&quot;.<\/p>\n\n\n\n<ol start=\"35\" class=\"wp-block-list\">\n<li>Will technical issues affect testing?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Short interruptions will not result in the loss of records; the system will save the most recent progress.<\/p>\n\n\n\n<ol start=\"36\" class=\"wp-block-list\">\n<li>How do I view browser console errors?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Press F12 to open the developer tools, switch to &quot;Console&quot; to view the error message.<\/p>\n\n\n\n<ol start=\"37\" class=\"wp-block-list\">\n<li>Why is the test page displaying garbled characters?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">This may be an encoding issue. Please try a different browser or refresh the page.<\/p>\n\n\n\n<ol start=\"38\" class=\"wp-block-list\">\n<li>How do I enable dark mode?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Switch to Night mode in Settings &gt; Appearance to protect your eyes.<\/p>\n\n\n\n<ol start=\"39\" class=\"wp-block-list\">\n<li>What should I do if I encounter a &quot;file not found&quot; error?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Check if the file path or number is correct; if the problem persists, please contact technical personnel.<\/p>\n\n\n\n<ol start=\"40\" class=\"wp-block-list\">\n<li>Technical support response time?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We usually respond within 24 hours, and we will expedite the handling of critical issues.<\/p>","protected":false},"excerpt":{"rendered":"<p>. \u6280\u672f\/\u652f\u6301 \u8bf7\u68c0\u67e5\u6d4f\u89c8\u5668\u662f\u5426\u7981\u7528\u4e86 Cookie\uff0c\u6216\u5c1d\u8bd5\u66f4\u6362\u6d4f\u89c8\u5668\u91cd\u65b0\u767b\u5f55\u3002 \u5efa\u8bae\u6e05\u9664\u6d4f\u89c8\u5668\u7f13\u5b58\uff0c\u518d\u6b21\u5c1d\u8bd5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2921","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/pages\/2921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/comments?post=2921"}],"version-history":[{"count":1,"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/pages\/2921\/revisions"}],"predecessor-version":[{"id":2923,"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/pages\/2921\/revisions\/2923"}],"wp:attachment":[{"href":"https:\/\/arttao.net\/en\/wp-json\/wp\/v2\/media?parent=2921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}