ArtTao. Net

. Payment/Settlement

  1. How to activate membership?

After logging in, enter the “Membership Plan” page, select a suitable plan, and complete the payment to immediately activate membership privileges.

  1. What payment methods are supported?

Supports credit/debit cards (Visa, Master, AE), PayPal, Apple Pay, Google Pay; local payment methods are available in some regions.

  1. How long after payment will it be activated?

After successful payment, the system will automatically activate, and it will generally take effect within 1 minute. If it is delayed for more than 30 minutes, please contact online customer service.

  1. Can I get an invoice?

Sure. After filling in the billing information and tax ID in “My Account > Invoices,” you can apply, and the system will generate an electronic invoice and send it to your registered email.

  1. Is the member price tax-inclusive?

The system will automatically calculate VAT or sales tax based on your region; the final price will be displayed on the checkout page.

  1. Do you support installment payments?

Installment payment via PayPal or credit card is available in some regions, and the options will be displayed at checkout.

  1. What should I do if the payment fails?

It is recommended to first confirm the card limit and network before trying to change browsers or payment methods. If it still fails, you can contact customer service for assistance.

  1. Can I use a promo code?

Yes. Apply the invitation code/discount code on the checkout page, and the discount will be displayed immediately. Please pay attention to the expiration date.

  1. Payment successful but membership not activated?

Please refresh the page or log in again. If you still don't have permission, please confirm the payment status in “My Orders” and contact customer service for reactivation.

  1. Can I change my membership plan?

Sure. In “My Account > Membership,” select "Upgrade" or "Switch Plan," and the price difference will be automatically settled based on the remaining days.

  1. Does the membership auto-renew?

Automatic renewal is enabled by default. You can disable it in “My Account > Payment Methods.” After disabling, your account will automatically be downgraded to a standard user upon expiration.

  1. How to cancel auto-renewal?

Go to “My Account > Payment Methods”, find the subscription item, and turn off the “Auto-renewal” button. The system will confirm the cancellation.

  1. Can I request a refund?

Orders that meet the refund conditions can be requested within 7 days of purchase, provided that no more than 30% services have been used; specific rules are subject to the refund policy.

  1. How long does the refund take to arrive?

After review and approval, the refund will be returned to the original payment method within 3-7 business days. The specific arrival time depends on your bank or payment channel.

  1. Can minors make payments?

Payments must be made by a guardian. For accounts with minors, it is recommended that parents bind payment methods and manage the account.

  1. How can a company/team activate membership?

Support for bulk purchases and team account binding. Please contact business customer service to activate the enterprise plan.

  1. Can a paper invoice be issued after payment?

Electronic invoices are provided by default. If you require a paper invoice, please contact customer service to request one and pay the shipping fee.

  1. What currencies are supported for payment?

The system will automatically display currencies matching your region, commonly including USD, EUR, CNY, JPY, etc.

  1. Is cross-regional purchasing restricted?

Generally, there are no restrictions, but if regional tax rates differ, the location of the payment account will be used for checkout.

  1. What happens when a membership expires?

If you do not renew, you will be automatically downgraded to a regular user upon expiration. Your historical data will be retained, but access to member-exclusive content will be restricted.

  1. Can I renew in advance?

Yes, renewing in advance will automatically extend the duration; it will not overwrite the original expiration date.

  1. Where can I view payment records?

After logging in, go to “My Account > Orders” to view all payment records and download receipts.

  1. Is payment secure?

This site uses encrypted payment channels with third-party payment platforms, and does not store user card number information, ensuring transaction security.

  1. What if the bound card expires?

Go to “My Account > Payment Methods” to update your card or switch to another payment channel to avoid renewal failure.