ArtTao. Net

. Courses/Learning

  1. How do I purchase the course?

After logging in, go to the course page, click "Buy Now", and complete the payment to start learning.

  1. How long after purchasing the course can I start?

Once payment is successful, your course will be activated immediately. You can view and access your courses in "My Courses".

  1. Are there trial classes available?

Some courses offer free trial lessons; you can find the "Trial" button on the course details page.

  1. Can I download the course?

Video courses are only available for online playback; some materials are available for download, please refer to the course description for details.

  1. Can I learn on my mobile phone?

Yes, you can learn online using your mobile browser or the official app.

  1. How long is the course valid?

Regular courses are valid for one year after purchase, while long-term membership courses are automatically renewed as the membership expires.

  1. Does the course support synchronization across multiple devices?

Supported; you can freely switch between computer/tablet/mobile phone using the same account.

  1. Can videos be played at double speed?

Yes, the player supports speed adjustment from 0.75x to 2x.

  1. Will my study records be saved?

It will automatically save the playback progress, so you can continue from where you left off the next time you enter the game.

  1. Does the course offer a certificate?

Upon completion of the course and passing the assessment, you can apply for an electronic certificate; some courses also offer paper certificates mailed to you.

  1. Is the course refundable?

Courses that meet the refund criteria can be refunded if the learning progress has not exceeded 30% within 7 days.

  1. How do I request a refund?

On the "My Orders" page, click "Request Refund", fill in the reason and submit. After review, the refund will be returned to the original payment method.

  1. How long does the refund take to arrive?

Funds typically arrive within 3–7 business days, depending on the bank or payment platform.

  1. Can I transfer to another class or change courses?

Purchased courses are generally not eligible for transfer. Please contact customer service for assistance in special circumstances.

  1. Will the course price change?

Promotions may be available at different stages, but already purchased courses will not be affected.

  1. Do you support installment payments for courses?

In some regions, PayPal installment payments or credit card installment payments are supported, and available options will be displayed at checkout.

  1. Can you issue an invoice?

Yes, you can apply for an e-invoice after filling in the information in "My Account > Invoices".

  1. What materials are included in the course?

It typically includes videos, PDF lecture notes, and practice questions. Please see the course details page for more information.

  1. How do I submit my assignment?

Log in to the course learning interface, find the assignment area, and upload files or enter answers.

  1. How long does it take to grade assignments?

The corrections are usually completed and the results are provided within 3–5 business days.

  1. Will the teacher answer my questions?

Most courses have teaching assistants or instructors available to answer questions; you can submit questions in the course discussion area or through the question-and-answer function.

  1. Can I download the audio of the course?

Some courses offer audio versions for convenient offline listening; please refer to the course descriptions for details.

  1. What to do if video playback is choppy?

We suggest switching networks, refreshing the page, or lowering the resolution; if the problem persists, please contact customer service.

  1. Has the course been updated?

If the course content is updated, purchased users can receive the latest version for free.

  1. How should the learning path be arranged?

It is recommended to start with basic courses and then gradually progress; the platform offers a "learning path recommendation" function.

  1. Can I take multiple courses at the same time?

Yes, you can study multiple courses simultaneously in the "My Courses" list, and your progress will be saved independently.

  1. Can I continue watching after the course is completed?

It can be viewed repeatedly within the validity period, with no limit on the number of times.

  1. How can I check my learning progress?

Log in to "My Courses" to view your learning progress and remaining class hours.

  1. Are there exams for the course?

Some courses include online quizzes or final exams, and a certificate can only be applied for after completion.

  1. What should I do if I fail the exam?

You can review again and retake the exam; there are usually 2-3 chances.

  1. Does the course have a community?

Some courses include WeChat groups/forums/communities where students can exchange learning experiences.

  1. How can I receive course update notifications?

The system will push update messages via email/internal message, please ensure that your email address is correct.

  1. Does it have a study reminder function?

You can set reminders in "My Courses" and the system will send you learning tips periodically.

  1. Does the course support multiple languages?

Some courses offer Chinese and English subtitles; please see the course details for specific information.

  1. How do I switch the subtitle language?

The subtitle button in the lower right corner of the player can be used to switch between Chinese and English subtitles.

  1. Can the course be transferred?

This course is for personal use only and cannot be transferred or shared.

  1. How should I provide feedback when I encounter problems during my studies?

You can ask questions in the course discussion area or submit feedback through "online customer service".

  1. Can I apply for a certificate of completion?

After completing the learning schedule and passing the assessment, you can apply for a course completion certificate or diploma.

  1. How can I upgrade to a membership to unlock more courses?

Select the upgrade option in the "Membership Program" to enjoy more course benefits after payment.

  1. Can businesses/schools purchase courses in bulk?

Bulk purchases are supported. Please contact our business customer service to activate the enterprise plan.