ArtTao. Net

. Member/Answer

  1. What happens if a visitor visits more than 10 times?

The system will restrict further access and prompt you to register. Solution: Register for a free membership first or directly activate a paid plan.

  1. What should I do if a registered member exceeds the 20-access limit?

The page will only display the course outline. Solution: Upgrade to a paid membership to restore full access.

  1. What happens when the GPT usage time runs out?

The system will prompt you to upgrade to a higher level or wait until next month's update; users can choose to upgrade immediately.

  1. What should I do if I run out of psychological counseling opportunities?

If you receive a message saying "Uses have been exhausted," the solution is to upgrade your membership or wait for your quota to refresh next month.

  1. What should I do if I run out of psychological test attempts?

The system will restrict further testing. You can choose to upgrade your membership or wait for the quota to be reissued next month.

  1. What should I do if the analysis report is not generated?

If no report is generated by the due date, it indicates insufficient data. Solution: Continue testing/answering questions to trigger the generation process again.

  1. What should I do if I don't activate my membership after making payment?

The system update may be delayed. We recommend refreshing the page or logging in again. If you still do not have permission, please contact customer service to activate it.

  1. What happens if automatic renewal fails?

The system will attempt to deduct the payment again; if this also fails, the account will be automatically downgraded to a registered member upon expiration. Solution: Update your payment method.

  1. How to avoid accidental renewal?

Simply turn off "auto-renewal" before the expiration date. After turning it off, the subscription will automatically downgrade upon expiration and no further charges will be incurred.

  1. What happens when my membership expires?

If you do not renew your subscription, you will be automatically downgraded to a registered member. Your subscription history will be retained, but you will no longer be able to enjoy premium features.

  1. Can I renew my subscription early?

Yes, renewing in advance will extend the original validity period, it will not overwrite it.

  1. What should I do if I can't get my payment card deducted after switching?

Go to "My Account > Payment Methods" to change to a new card or switch to PayPal to avoid renewal failure.

  1. What should I do if the payment fails?

Check your balance, card expiration date, or network connection; if it still fails, try PayPal/Apple Pay/Google Pay.

  1. Payment made but it shows as inactive?

It may be due to cache delay. Try refreshing or logging out and logging back in. If that doesn't work, contact customer service for assistance.

  1. How can I upgrade to a higher membership level?

The system will automatically calculate the price difference and it will take effect immediately; you can do so by going to "My Account > Upgrade Plan".

  1. Can I downgrade from a premium membership?

The current cycle cannot be downgraded immediately; you can simply select a lower-level plan upon expiration.

  1. Can tourists or registered members experience GPT-4.0?

No, it can only be obtained by upgrading to a C-level or higher membership.

  1. GPT interrupted halfway through use?

This indicates that you have used up your monthly credit limit or there is a network problem. Please check your remaining minutes before deciding whether to upgrade or try again next month.

  1. What should I do if I didn't save my psychological Q&A?

Check if the network is interrupted. If the system fails to save, you can submit again or contact customer service to restore the record.

  1. Quitting the psychological test midway?

Some tests need to be completed in one go; if interrupted, they need to be restarted. Long tests can save progress.

  1. Why are the membership benefits different from those described on the page?

Due to regional differences or system updates, the final information displayed on the checkout page shall prevail.

  1. Can I suspend my membership?

Pausing is not supported at this time; if you do not need it for the time being, you can cancel the renewal first, and it will automatically downgrade upon expiration.

  1. How do I delete my membership account?

To cancel your account, go to "My Account > Security". Once canceled, your historical data cannot be recovered.

  1. How can I check the remaining GPT time?

Check the remaining minutes for the current month under "My Account > Membership Benefits".

  1. How can I check my remaining number of psychological Q&A/test attempts?

View usage details in "My Account > Membership Benefits".

  1. After upgrading my membership, can I immediately use GPT-4.0?

Yes, the upgrade will take effect immediately upon successful completion, without any waiting time.

  1. Why hasn't the psychological report been released?

It can only be generated after the required number of Q&A/tests are completed; if the requirement is not met, you need to continue to complete the process.

  1. Can I use the same membership on different devices?

Yes, you can synchronize your benefits by logging into the same account.

  1. What happens if too many devices log in?

The system may display an error message; it is recommended to limit simultaneous use to 2–3 devices.

  1. What if you run out of AI art creation attempts?

The system will notify you when you've used up your credits, and the count will automatically refresh the following month, or you can upgrade to a higher level to get more uses.

  1. AI art feedback not displaying results?

Refresh the page or check your network; if the problem persists, please contact customer service.

  1. How do I apply for an invoice?

You can download the electronic invoice after filling in the information in "My Account > Invoices".

  1. What should I do if I forget to cancel my renewal and am still charged?

Please pay close attention to your renewal details, as our company does not have a policy of allowing refunds after renewal.

  1. Can I still use my membership after getting a refund?

No, the system will immediately downgrade you to a registered member after the refund is successful.

  1. Why am I getting an "Insufficient balance" message when upgrading my membership?

This indicates that the payment failed. Please try a different payment method or top up your card limit first.

  1. How to avoid data loss?

It is recommended to regularly export test/Q&A reports to your local computer for safekeeping.

  1. What should I do if I can't access the membership features?

It could be a cache or script conflict. Try refreshing the page or clearing your browser cache.

  1. What should I do if my account is locked due to abnormal activity?

First, reset your password; if you still cannot log in, please contact customer service to unlock it.

  1. Will the membership levels be adjusted?

The platform may optimize benefits; any changes will be announced 7 days in advance.